Retail NICS Associate in Ewart, Iowa

Company: Iowa State Job Bank


Brownells enjoys a great reputation in its industry and a great team to drive that brand, but were constantly growing and need passionate people like you to join our team.As a family-owned company for more than 75 years, we cant wait to meet you -- and your family.Speaking of your family, they come first, and well always do our best to help you spend the most time with them possible.In fact, we can prove it.Were the proud recipients of The Alliance of Work-Life Progress Seal of Distinction in both 2014 and 2015.We achieved this by implementing a number of employee-friendly programs including flexible work arrangements, and numerous initiatives designed to enhance the quality of the lives of our team members and their families.Because of our great team, weire able to maintain a small-company feel, backed by the Midwestern values of honesty, integrity and respect, while being an internationally-recognized brand with customers in more than 60 countries worldwide.Were proud to be a progressive company in a traditionally conservative industry, weire proud of our shooting heritage and we are Serious About Firearms.

POSITION SUMMARY:
This positon is responsible for processing the sale of firearms in an accurate and efficient manner while in accordance with internal policies and procedures and external ATF regulations. This position completes and reviews all 4473 forms in the store and is final check point before a firearm is transferred to a customer. Identify and correcting errors prior to the sale is critical to comply with ATF guidelines and keep the store's FFL status in good standing.

PRIMARY DUTIES:

-Ensures that each customer receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, product knowledge and all other components of customer service.-Processes transactions with customers.-Answers or seeks answers to customer inquiries.-Handles complaints or redirects them to management.-Ensures customer has had their needs met.-Bags, boxes or wraps customer purchases.-Understands and meets the requirements, expectations and needs of both internal and external customers.-Review, manage and file all customers and employees paperwork daily-Ensure all correct forms from all Government Agencies are being used-Acquire and disposition all firearms in the system-Inspects merchandise and shows it to customer-Transfers knowledge about the product features and benefits to the customer-Obtains information from reference sources and supplies customer with needed information-Keeps current and knowledgeable on products and services-Maintain adherence to all Company policies and procedures.

-Ensures compliance with organizational safety requirements-Maintains facility in good condition to promote customer safety and satisfaction-Calmly takes action in the fact of extreme circumstances using trained proceduresOTHER RESPONSIBILITIES:

-Requires schedule flexibility-May assist in training and mentoring other NICS counter associates-Restocks supplies around register area as needed-Other job duties as requested by managementPOSITION REQUIREMENTS:Education and Experience-High School Diploma or equivalentLeadership Competencies-Customer Focus-Listening-Patience-Approachability-Written CommunicationMental Demands-Category Flexibility i the ability to generate or use different sets of rules for combining or grouping things in different ways.-Critical Thinking i using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.-Deductive Reasoning i the ability to apply general rules to specific problems to produce answers that make sense.-Fluency of Ideas i the ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Physical Demands-Able to move or lift up to 50 pounds-Light work:
Light work involves lifti
Associated topics: cajera, client, counter, customer, customer service, delivering, retail cashier, retail sales associate, retail sales consultant, service representative

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